At the service centers of Tevel Metro, the Dankal operator, a courteous and professional team awaits, who will be happy to help and answer any issue:
- Information about the line’s routes, operating hours and schedules.
- Issuing Rav-Kav cards and loading the appropriate profile on the card (youth, senior citizen, student, etc.).
- Claiming a contract or travel arrangement with the Rav-Kav card that supports travel on the Red Line only (Free nationwide pass, daily pass, accumulated value).
- Information on fares and discounts for eligible persons.
- Appealing an increased fare (fine) and payments.
- Lost & found.
Please Note! It is not possible to claim travel contracts that do not include travel on the Red Line of Dankal.
How to Get in Touch
Telephone answering service at *9943
Sunday – Thursday – 05:00 in the morning to 01:00 at night.
Fridays – 05:00 in the morning to about 30 minutes before Shabbat.
Saturdays – about 30 minutes after Shabbat ends until 1:00 at night.
Frontal service will be provided at one of the two service centers:
- Yafo Service Center Hatzrot Jaffa, 4 Shalma Rd., Tel Aviv-Yafo.
- Carlebach Service Center at the Carlebach underground station in Tel Aviv.
Days and hours of operation of the service centers
Sunday-Friday – 08:00 to 20:00.
Fridays and holiday eves – 9:00 to 13:00.
Digital application
Through the official Facebook page of Dankal, the Light Rail Red Line, and also by e-mail: Service@dankal-test.compie.tech
- To report a hazard or malfunction, click here.
- To locate a lost item, click here.
- To appeal an increased fare (fine), click here.
In case of emergency
contact 074-7744400 or call:
100 for the Israel Police
101 for Magen David Adom
102 for Fire and Rescue
104 for the Home Front Command
