Tevel Metro is the franchisee and owner of the license for the operation and maintenance of Dankal – the Red Line of the Light Rail in Gush Dan.

The Company, established in 2017, is a private company jointly owned by three large and reputable companies: Egged, Shenzhen Metro and CCECC.

Tevel Metro’s operating system includes 53 trains, each of which is capable of transporting approximately – 500 passengers. The Company employs over– 350 professional andskilled personnel who operate innovative and ground-breaking technological systems for an environmental ,pleasant and safe journey. . Our vision is to be a leading company in the field of maintenance,, operation and service while ensuring professionalism and personal treatment for every passenger..

The structure of the Company consists of operationaldepartments and headquarters,including a control and control department, an engineering and maintenance department, a safety andrisk department, a station managers department, , a legal department, an information systems department, a human
resources department, a customer and digital service department,,a training department .

Safety – concern for the safety and security of all passengers on the train is our top priority. We operate many teams that protect the safety of the trains,stations and tracks day and night..

Passenger service – passenger service is one of the pillars of Tevel Metro. For this purpose, a customer service department was established to serve as an active intermediary between the passengers and the Company. The department’s employees have a high level of service awareness and will provide a quick, efficient, reliable and professional answer to any question addressed to them, in all means of communication..

Making service accessible – accessibility for disabled persons is considered a supreme value by Tevel Metro, who works hard to protect the rights of each and every passenger.. For this purpose, the Company has an accessibility coordinator who is in charge of the field. In addition, the Company holds trainings in the field of accessibility, to create awareness among the employees and to provide practical tools for providing an accessible service. All train stations, cars, customer service, the website, digital means and bar code scanning are accessible to all passengers, providing them with a comfortable and safe travel and service experience..

Cultivating sustainability​ – we act out of environmental awareness and see the principle of sustainability and environmental quality as one of the cornerstones of the company. This issue is placed before us every day and all company departments are required for it in operation and maintenance. We recognize our responsibility to protect the environment with the help of an adapted management system, wise use of resources, improving performance, conducting audits and management surveys and monitoring all environmental aspects..

Reliable reporting ​– we undertake to deliver every report with complete transparency and in an accurate, comprehensive, up-to-date and reliable manner.

Our main goal is to provide a reliable, available and high-quality service in the field of public transport, which will lead to the choice of Dankal as the best option for travel among the residents and visitors of Gush Dan..

We wish all passengers a good and safe journey to any destination you choose, and are always here at your service and for you..