Accessibility Statement
Tevel Metro, the Dankal operator, considers accessibility for disabled persons as a supreme value and works hard to protect the rights of each and every passenger. All train stations, cars, customer service, the website, digital means and bar code scanning are accessible to all passengers in order to provide them with a comfortable and safe travel and service experience.
In accordance with the Law on Equal Rights for Disabled Persons, 5758-1998, disabled persons’ rights and the commitment of the Israeli society to these rights are based on the recognition of the principle of equality, the value of every person and the principle of human dignity. The purpose of this law is to protect the dignity and freedom of a person with a disability, to anchor his right to equal and active participation in society in all areas of life, as well as to provide an adequate response to his special needs in a way that will allow him to live his life with maximum independence, privacy and dignity, while maximizing his full potential.
Accessibility at Stations
The Light Rail was designed in consultation with accessibility consultants to accommodate passengers with disabilities as much as possible. The train at street-level stations is at platform level, therefore accessible to strollers and wheelchairs. Access to the trains in the underground stations is via elevators and escalators, where the train will also stop on the same level as the passengers, for safe and easy boarding even for strollers and wheelchairs without stairs or an elevator.
For accessible underground stations,click here.
Accessibility in Cars
The Light Rail contains two connected cars, with a total of 70 m in length 2.65 m in width. Such a train comfortably holds about 450 passengers. The cars are accessible to wheelchairs and baby strollers. Also, part of the space has fixed seats, and the other part allows comfortable standing and contains many grab handles, alongside sitting on folding seats. The train itself has docking points for wheelchairs. The intensity of the lighting and the size of the inscription on the signs can be adjusted for people with disabilities.
The doors of the Light Rail cars do not close automatically, but rather by the train driver. To verify that it is safe to close the doors, cameras are installed for the driver to use before closing them. Also, the closing of the doors will be accompanied by a flashing light and a beep to ensure full accessibility for all passengers.
Accessible Service Centers
The service centers of Tevel Metro, the Dankal operator, are located on 4 Shalma Rd., 4 Tel Aviv-Yafo and at the Carlebach underground station in Tel Aviv. In both centers there are positions designed to provide an accessible, efficient service without waiting in line. The customer service representatives and the Company managers undergo training and qualifications in the various aspects of accessibility. The purpose of the training is to raise awareness among the Company’s employees of the principle of accessibility and to provide them with practical tools for providing an accessible service
- Call center – the answering service was made accessible in a way that allows continuous hearing without background music and in a clear language. The information is available in three languages (Hebrew, English and Arabic).
- You can also contact customer service by filling out a contact form or by e-mail: negishut@tevelmetro.co.il
- People with disabilities are entitled to receive service without waiting in line. The right also applies to the disabled person’s companion, provided that he is in line together with the disabled person and on his behalf.
- Senior citizens over the age of 75 (in accordance with the Senior Citizens Law).
- In accordance with Article 6e of the amendment to the Law on the Equal Rights for Women, 5711-1951, a pregnant woman has the right not to wait in line if she so requests.
- A person with a disability or a senior citizen will be given priority in line over a pregnant woman.
Guide dogs
A guide dog accompanying a blind person as well as a guide dog in training wearing a vest with the inscription “GUIDE DOG IN TRAINING” are allowed to enter the Light Rail when they are leashed.
Website Accessibility
The Internet is currently the greatest source of information for all users, and for users with disabilities in particular. As such, we see great importance in giving equal opportunity to people with disabilities to use the information presented on the website and to enable a good and pleasant browsing experience. We strive to ensure that the digital services are accessible to people with disabilities, and therefore many resources have been invested to facilitate their use of the website, believing that every person deserves the right to equality, dignity, comfort and independence.
The website complies with the requirements of the on Equal Rights for Disabled Persons Regulations (Service Accessibility Adjustments), 5773-2013. The accessibility adjustments were made according to the recommendations of the Israeli standard (SI 5568) for content accessibility on the Internet at the AA level and to the international WCAG2.0 document. The website provides Semantic structure for assistive technologies and support for the accepted usage pattern for keyboard operation using the arrow keys and Enter and Esc to exit menus and windows.
In order to get the best browsing experience with screen reader software, we recommend the use of the latest NVDA software since the responsibility for the use and application of the website lies with the owners of the website and/or anyone on their behalf, including the content displayed on the website subject to the terms of use of the software.
Clarification
Despite our efforts to enable browsing a fully accessible website, pages may be discovered on the website that have not yet been made accessible, or the appropriate technological solution for their accessibility has not yet been found. We continue our efforts to improve the site’s accessibility out of a moral obligation to allow use of the website for the entire population, including disabled persons.
This website is operated using the accessibility software of the Company “Nagish Beclick” and operated through a dedicated accessibility server The software allows the website to adhere to the WCAG 2.1 Internet content accessibility guidelines of the AA level. The software is subject to the manufacturer’s terms of use. The website features an accessibility menu. Clicking on the accessibility button allows the opening of the accessibility buttons menu. Once a topic on the menu is selected, wait for the page to load. The software works in the popular browsers: Chrome, Firefox, Explorer 10+, Safari and Opera.
Contact and Feedback
We welcome feedback from our passengers. If you encounter a special difficulty regarding accessibility while browsing the website, we would be happy to receive feedback by filling out a contact form.
Inquiries with the Accessibility Officer: Yael Hillman
Customer service telephone: *9943
Email: negishut@tevelmetro.co.il
