If you do not have the payment requirement, contact the service centers Click here for full details
If 45 days have passed since the filing of the appeal and you have not yet received an answer, contact the service centers of Tevel Metro, the Dankal operator, at *9943 or via e-mail: Service@tevelmetro.co.il
Failure to pay an increased fare (fine) by the deadline for payment may result in additional charges (interest, linkage, etc.). If the debt is not paid, it will be collected by the Enforcement and Collection Authority
To appeal an increased fare payment demand, you can submit a request using an objection form.
You can also file an appeal at the Dankal service centers located in Hatzrot Jaffa, 4 Shalma Rd., Tel Aviv-Yafo and at the Carlebach underground station in Tel Aviv.
For operating hours and more details, click here.
Please Note! You must have the report given to you and any document in support of your claim.
The increased fare can be paid in the following ways:
- On the Dankal website, click here.
- At Dankal customer service centers.
- At the Dankal call center *9943.
Passenger without a ticket.
Passenger who did not validate the ticket before boarding the train.
Passenger who did not present or hand over his ticket to the train controller.
Please Note! According to the instructions of the Ministry of Transportation, the purchase of the ticket does not constitute validation, therefore the purchased travel ticket must be validated before boarding the train.
An increased fare is the full fare plus a NIS 180 fine.
